Tyler, TX · independent since 1977

Tyler's family
insurance agency,
since 1977.

We're an independent broker on Grande Blvd. We compare more than a dozen of the most respected carriers in the country, then we hand you the policy that fits — not the one with the highest commission.

1977Established
13+Carriers compared
5.0★140 reviews
BBBAccredited since 1993
★★★★★
5.0 · 140 reviews
Average quote time ≈ 60 seconds
Family-Owned Multi-Generational 13+ Carriers Compared Local Tyler, TX Bilingual · English & Español BBB Accredited Since 1993
Why independent · No. 01

The captive agent works for the carrier.
The independent agent works for you.

A captive agent — the friendly face at a big-name storefront — can only sell you their one company's policy. We sit on your side of the desk. We pull quotes from more than a dozen carriers, line them up against your life, and let the math do the convincing.

Independent (us)

  • Quote from 13+ carriers in one call
  • Switch carriers without switching agents
  • Local, walks you through claims
  • Bundles across companies
vs

Captive agent

  • One carrier, take it or leave it
  • Loyalty rewarded with renewal hikes
  • Call-center claims after hours
  • Bundles only within their company
01

One conversation. Many carriers.

Tell us about the car, the house, the business. We do the carrier shopping in the background — Liberty Mutual, Progressive, Travelers, Nationwide, and a dozen more.

02

When the rate hikes, we re-shop.

If your renewal comes in higher than it should, we quietly remarket across our carrier shelf. You usually find out via a lower invoice, not a sales pitch.

03

When a claim happens, we pick up.

You don't dial a 1-800. You dial (903) 509-2292. A human in Tyler answers and walks you through the next step.

04

Bilingual at the front desk.

English y español. Same agents, same care, same coverage.

Coverage · No. 02

Every line
under one roof.

Click any line for a quick quote, or scroll to the form and let us pull options across multiple carriers in one go.

The family · No. 03

The Hinsleys of Grande Boulevard.

In 1977, a small insurance office opened on the east side of Tyler — built on the unfashionable idea that an independent agent should work for the client, not the carrier.

A few years in, then-president Criss Sudduth changed the name. The agency had been named after a man. He renamed it after an idea — the ark — the vessel that protected Noah's family when the world got rough. That's still the work: you bring the family, we build the boat.

Today the agency is run by the Hinsley family. The agents who answer the phone — Lisa, Linda, Gary, Craig — most of them have been here long enough that they remember your kids' names without checking the file.

— The Hinsley Family
Owners · operators · still answering the phone
Get a quote · No. 04

Five questions.
One free quote.

Tell us what you're looking to cover. We'll compare it across our carrier shelf and call you back during the window you pick — usually the same business day.

  • Compared across 13+ carriers in one call.
  • A real human in Tyler picks up — no chatbots, no 1-800.
  • No obligation, no signature, no commitment.
Step 1 of 5 · About you

What should we call you?

First name is plenty — we'll get the rest when we call back.

Step 2 of 5 · What to cover

Which line are we quoting?

Pick the one you came here for — you can ask about more when we call.

Step 3 of 5 · Where you are

What's the ZIP?

Helps us know which carriers can write in your area.

Step 4 of 5 · Current setup

Who's writing the policy now?

Optional — leave blank if you're new to insurance or just shopping.

Step 5 of 5 · How to reach you

When's a good time to call?

We'll get back to you within the window you pick.

Got it, .

We'll call you at during your . Usually it's the same business day.

Or call us now: (903) 509-2292
File a claim

Before you call the carrier,
call us first.

When a hailstorm rolls through East Texas or you back into a mailbox at HEB, dial Ark first. We log the claim, line up the carrier's adjuster, and stay with you until the check clears.

(903) 509-2292 Mon–Fri · 8:30 AM – 5:00 PM
Tap to call
Carriers we represent · No. 05

A short list of
very long-standing carriers.

Every carrier below is a verified appointment — listed publicly on Nationwide, Acuity, Progressive, and TrustedChoice agent directories. Logos shown out of respect; we shop, we don't endorse.

ProgressiveAuto · Home · Specialty
NationwideAuto · Home · Commercial
TravelersAuto · Home · Commercial
Liberty MutualAuto · Home
The HartfordHome · Commercial
SafecoAuto · Home
ChubbHigh-value home
HiscoxSmall business
KemperAuto
MetLifeAuto · Home
ForemostMobile home · Specialty
RLIPersonal umbrella

Plus Acuity, ASI, and selected regional carriers · ask us

What East Texas
says about the work.

★★★★★ 5.0 average · 140 reviews · Birdeye
★★★★★

"They have the best rates around, and Lisa Golden makes the oh-so-fun experience of handling insurance easy and pleasant. Quick to respond, a pleasure to work with."

Lisa C.
Yelp · Feb 2020
★★★★★

"Almost $80 a month cheaper than what we were paying — and the agent had over twenty years of experience walking us through every line on the policy."

Birdeye reviewer
Birdeye · summary
★★★★★

"100% recommend — the team treats you like family, not a policy number. That's rare in this business and it shows up every time we call."

Facebook reviewer
Facebook · recommend rate
Field notes · No. 06

Plain-English insurance,
written by people who actually sell it.

No jargon, no fear-mongering. Just the questions East Texans actually ask us at the front desk, written up for the people we haven't met yet.

Homeowners · 6 min read

Should I bundle home and auto?

The honest answer: usually yes, but not always with the carrier the discount math suggests. Here's how we run the comparison.

Read the note →
Umbrella · 4 min read

Do first-time homeowners need an umbrella?

If you own a home, drive a car, and have a backyard pool — probably. A million dollars of coverage often costs less than dinner once a month.

Read the note →
Commercial · 7 min read

BOP vs general liability for a Tyler small business.

The Business Owners Policy bundles GL + property + business income. Here's when it fits, and when you should buy each piece separately.

Read the note →
Auto · 5 min read

Why did my auto rate just go up?

It's almost never your driving. We unpack the four most common reasons East Texas drivers see a renewal hike — and what to do about it.

Read the note →
Farm & Ranch · 8 min read

Insuring an East Texas working farm.

Outbuildings, equipment, dwelling, livestock — the four-corner stack we usually quote first, and how to add liability the right way.

Read the note →
Life · 5 min read

Term vs whole life, plainly.

Most families need term. Some need a small whole-life rider. Here's how we sort it out at the front desk without the sales theater.

Read the note →
Visit · No. 07

Come by the office.
The coffee's on.

We're on Grande Boulevard between Loop 323 and South Broadway. Plenty of free parking, and the front door's always open during business hours.

Address 212 Grande Blvd, Ste A214
Tyler, TX 75703East Texas · USA
Phone (903) 509-2292Mon–Fri · 8:30 AM – 5:00 PM
Email info@arkassurance.comReplies during business hours
Languages English · EspañolHablamos español al frente de la oficina.
Find us Facebook · LinkedInBBB accredited since 1993